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Frequently Asked Questions - FAQ:


What are The System Requirements ?

To run Pacoship you need to run either a 64 bit version or a 32 bit version of Excel on a computer with a Windows operating system. (See below for more details). To make use of exporting charts gerated by Pacoship directly to Powerpoint and send e-mails without exiting Pacoship, you also need to have Powerpoint and Outlook installed (recommended).

 

How Do I Install the Pacoship Software Application?

Click the DOWNLOAD FREE TRIAL button to download the Pacoship installation file.

Click on the icon for the installation file and follow the instructions as the file opens and the program Pacoship is installed.

The  Pacoship program will open.

You will be asked to input a license key to activate the program. The license key has been sent to the e-mail address you gave to download the program.

 

What do I do when my Free Trial Period is over?

Your Free Trial Period is 15 days.  Before your Trial Period expires, you will get reminders telling you how to subscribe for a user license. If you want to continue to use Pacoship you must buy a user license. Cost of a standard User License is US$ 100,- per license per year.

The reminders will have a link to the page BUY PACOSHIP on this website. You can also go directly to BUY PACOSHIP by clicking on the menu. Once your payment has been processed you will receive an e-mail with a new License Key that will activate the Pacoship for one year.

 

What does a user license include?

A user license includes support and all upgrades of the Pacoship application during the paid license period.

 

What support do you provide to users ?

By clicking on the KNOWLEDGE tab on this website you can access useful resources on Financial Analysis of Ship Investments and how to use Pacoship.

COMMUNITY  has Blog with news and useful articles and User Forum where users can ask questions and share experiences on how to get the most out of Pacoship. 

One-to one personal support is available by Live Chat or e-mail to: support@pacomarine.com 

 

How do I renew my user license?

Before your Trial Period expires, you will get reminders telling you how to subscribe for a user license. If you want to continue to use Pacoship you must renew your user license.

The reminders will have a link to the page BUY PACOSHIP on this website. You can also go directly to BUY PACOSHIP by clicking on the menu, Once your payment has been processed you will receive an e-mail with a new License Key that will activate the Pacoship for one year.

 

Do you give refunds?

No. But we value our customers so if you can give us a good reason for why we should refund your purchase, we will consider it.

 

 

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